Refund policy

Thank you for shopping at Re-Up Supplies. We appreciate your business and want to ensure you have a clear understanding of our policies regarding returns and refunds.

As a provider of professional-grade PPE and business supplies, our policy is designed to maintain the highest safety and quality standards for all our customers.

1. Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Non-Returnable Items

Due to the nature of our products and safety regulations, the following items cannot be returned:

Opened PPE: Any boxes of nitrile gloves, masks, or protective apparel that have been opened or had the factory seal broken.
Clearance/Sale Items: Products marked as "Final Sale" or "Clearance" are not eligible for returns.

3. Proof of Purchase

To complete your return, we require a receipt, packing slip, or proof of purchase from our website or authorized sales channel.

4. Shipping Costs

Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Damaged/Incorrect Orders: If you received the wrong item or the product arrived damaged due to our error, Re-Up Supplies will provide a pre-paid shipping label.

5. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

6. Restocking Fee

Please note that a 15% restocking fee may be applied to large bulk orders or restaurant supply equipment to cover the costs of logistics and inspection.